FREQUENTLY ASKED QUESTIONS

Discover
We begin by understanding your vision—discussing your needs, venue, timing, and all key details.

Proposal
You’ll receive a curated proposal outlining your final selections, along with delivery costs and applicable fees.

Confirmation
Proposals are valid for two weeks. To secure your date and selections, a 50% deposit is required.

Final Balance
The remaining balance is due two weeks prior to your event, once all final selections are confirmed.

Confirm
We finalize all details and logistics to ensure everything is perfectly aligned for your event.

White Glove
Our team handles delivery and strike services with care and precision, ensuring a seamless experience.

Share the Love
We value lasting relationships—stay in touch and continue to celebrate with us.


 

Bowery & Bash has a $2500 product minimum during non-peak season & a $3000 product minimum during peak season (May 1 – Nov 1) on Fridays, Saturdays & Sundays. This does not include applicable taxes, our protection plan and transportation costs.

We will travel approximately up to 300 miles from our warehouse in Chicago to midwest cities including Milwaukee, Madison, Indianapolis, Detroit, Des Moines & St Louis. Please see the map below for how your rental minimums differ the further your event is.

All of our pricing per item can be found on our website in each item description. These prices are for a single day rate. Multiple day rentals are subject to additional costs. We are happy to chat more about your event to give you the most accurate pricing possible! We also have a Pricing Guide to give you a better understanding of how our prices work.

 

Our delivery costs are calculated based on the amount of furniture being rented, venue, timing and other factors. Once we have all of the details, we will get a personalized quote for your event. Please reach out to us for more information.

Your proposal will automatically expire 2 weeks after it is created. In the event that another client becomes interested in the items we’re holding for your date, you will have first right of refusal. You’ll have 48 hours to confirm your order or release the items. Finally, all orders confirmed within 14 days of the event date will be subject to a 10% Rush Service Fee.

We allow will-call pickups for licensed businesses with a COI & signed will-call agreement only. They must have a dedicated team, truck, wrapping materials, blankets & an extra set of hands.

If you would like to move the furniture during the event to another space, this is considered a room flip. Please let us know if this is the case so that we can quote the cost to have our team come back to move the furniture.  Otherwise, we ask you to let us know your plan for moving the furniture.

We do not offer to-scale floor planning services. We are happy to recommend pieces and create a design board, but it is ultimately up to your team to decide what will fit best in your space. All of our dimensions are included in the description of each item on our website.

We require a 50% non-refundable deposit reserve our pieces.   If an event has to be cancelled due to the Covid19 pandemic, we will allow you to reschedule your event, pending availability, at no extra charge. 

You are welcome to make swaps if necessary, pending availability,  as long as it is still within the minimum and your original order total. We are unable to issue refunds for specific pieces, but you can swap them for other items.

Our protection plan covers general wear and cleaning of our inventory. If the furniture is returned in un-rentable condition or damaged beyond repair you will be responsible for the repair or replacement cost.

Keeping our inventory in amazing shape is a top priority at Bowery & Bash. The protection plan is a mandatory 10% non-refundable deposit. This covers reasonable wear and overall maintenance of our furniture.

All events that plan to use our pieces outside must have a rain plan on file. This will be communicated between you and our Client Services Coordinator prior to your event.

While we do appreciate the love, we do not offer commission discounts for vendor referrals.

We’re happy to extend a 10% discount for current and former members of the U.S. military and non-for-profit companies 

 

As of 2026, Illinois has introduced a new sales and use taxes for all orders in the state, with rates varying by event location’s county. Additionally, the personal lease tax for Chicago orders has increased from 11% to 15% 

We are happy to put together 2 complimentary design boards for your event. Extra revisions are subject to an additional cost.  

Absolutely, we would be happy to show you around! We are by appointment only, so please reach out to get a visit scheduled within our office hours, Monday – Friday 10am-3pm.

Terms & Conditions

These Terms & Conditions (“Terms”) are agreed to by Bowery & Bash, Inc. (“B&B”) and the client (“Client”) identified in the applicable proposal (“Proposal”).


1. Overview

These Terms govern the rental of furniture and related items (“Rental Items”) for the Client’s event (“Event”) during the agreed rental period (“Rental Window”).

If there is any conflict between these Terms and the Proposal, these Terms control.


2. Booking & Payment

Order Confirmation

To confirm an order:

  • Client must approve the Proposal

  • Client must pay a non-refundable 50% retainer within 14 days

The retainer:

  • Reserves inventory

  • Covers lost rental opportunities

  • Is non-refundable except where stated

Items are not reserved until both approval and payment are received.

Final Payment

  • Remaining balance is charged 2 weeks before the Rental Window

  • If unpaid, B&B may cancel services and retain full payment as damages

Payment Method

  • All payments are made by credit card

  • Client authorizes automatic charges for:

    • Rentals

    • Delivery

    • Damage waiver

    • Taxes

    • Damages or replacement fees


3. Order Changes

Changes (items, quantities, timing, location) are allowed:

  • Up to 3 days before the Rental Window

Limitations:

  • Cannot reduce total order value by more than 10%

  • Availability of changes is not guaranteed


4. Cancellations

  • All payments made are non-refundable

  • Late cancellations (timing TBD in contract) may result in full order total charged


5. Event Location Requirements

Client must:

  • Provide accurate site details (stairs, elevators, access, etc.)

  • Ensure location is safe and accessible

If conditions are unsuitable, B&B may:

  • Leave items at entry point

  • Charge additional fees

  • Cancel the order (no refund)


6. Rental Item Use & Responsibility

Ownership

All Rental Items remain the property of B&B.

Condition

  • Items are accepted as delivered unless reported immediately

  • Remedies are limited to replacement or refund of that item only

Use

  • Items must be used only for intended purposes

  • Moving items after placement is at Client’s risk

Responsibility

Client is responsible for:

  • Damage, theft, or loss

  • Safe transport (if picking up)


7. Outdoor Use

If using items outdoors:

  • A weather backup plan is required (3 days prior)

  • Must include full protection (e.g., tent with walls)

B&B may refuse delivery if:

  • Backup plan is inadequate

  • Weather risk is high (≥50%)


8. Overnight Restrictions

  • Items cannot be left outdoors overnight

  • Early pickup may be required (additional fees apply)


9. Delivery & Pickup

Site Conditions

B&B may refuse service if conditions are unsafe or non-compliant.

Late Access Fees

  • $125/hour if:

    • Site is not accessible

    • Items are not ready for pickup

Late Returns

  • Charged full rental rate per item

Union Venues

  • Client is responsible for:

    • Coordination

    • Union labor costs

    • Related delays/damages


10. Missing Items

  • Charged 400% of rental price per missing item

  • 5-day grace period before automatic charge


11. Damages

Damage Waiver

Applies to normal wear and tear.

Additional Charges

Client may be charged for:

  • Repairs (third-party cost)

  • Full replacement (if beyond repair)

Additional Notes

  • Entire sets may be charged if one item is damaged

  • Decals or residue may result in fees

  • Strong odors (e.g., smoke) may result in replacement fees


12. Conduct

Abusive, unsafe, or disruptive behavior by Client or guests will not be tolerated.


13. Marketing & Image Use

B&B may use event photos/videos for:

  • Website

  • Social media

  • Marketing

Client grants:

  • Rights to use likeness

  • Rights to use company name/logo


14. Liability

  • B&B is not liable for damages, injuries, or losses except in cases of gross negligence

  • Maximum liability is limited to the total amount paid

Client agrees to indemnify B&B against claims related to:

  • The Event

  • Rental Items

  • Services provided


15. Force Majeure

Covers events beyond control (e.g., weather, disasters, government actions).

If B&B cannot perform:

  • Services may be canceled

  • Payments may be refunded (if applicable)


16. General Terms

  • Illinois law governs this agreement

  • Disputes require mediation before litigation

  • Agreement may only be modified in writing

  • Invalid clauses do not void the full agreement

Raving fans are our favorite fans – and nothing delights us more than a client referral. When you share the love, we’ll gladly share our gratitude.

Share the love – and we’ll share a perk

If you send a new client our way, we’ll send a little love back to you. Because let’s be honest — good taste should always be rewarded.

Pick Your Perk

You know what you love better than we do. Choose what feels best:

  • A Spa Day ($150) – Reset, recharge, repeat.
  • Dinner at Your Favorite Spot ($150) – That place you’ve been eyeing? Yes, that one.
  • Rental Credit ($500) – Because we can’t wait to work together again!

How It Works (The Fine-ish Print)

  1. Send a new client our way. Make an intro or just make sure they drop your name.
  2. They book with us. The event happens.
  3. We send you a link to choose your gift.
  4. You treat yourself. (Yes, it’s that simple.)
  5. Do it again anytime — there’s no cap on good vibes.

Note: As much as we love our returning clients, this one’s just for fresh faces.

For the Overachievers

Got serious connections? If your referrals bring in $50,000+ in bookings, we’ll send you a $1,000 gift card to any company you choose. (Luxury tastes encouraged.)

Privacy Policy

Bowery & Bash Last updated: March 2026


Overview

Bowery & Bash (“we,” “us,” or “our”) is a design-forward event furniture rental company serving clients across Chicago, Milwaukee, Indianapolis, and Orlando. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it.

This Privacy Policy applies to information collected through our website (boweryandbash.com), inquiry forms, and direct communications with our team.


Information We Collect

We may collect the following types of information when you interact with us:

  • Name and contact information — including email address and phone number
  • Event details — dates, venue, guest count, and rental preferences
  • Communication history — records of inquiries, proposals, and correspondence
  • Website usage data — pages visited, time on site, and general traffic patterns via analytics tools

How We Use Your Information

We use the information we collect to:

  • Respond to rental inquiries and deliver proposals
  • Confirm event logistics, delivery schedules, and service details
  • Send appointment and delivery reminders
  • Provide customer service before, during, and after your event
  • Improve our website, services, and internal operations
  • Comply with applicable legal obligations

SMS & Text Messaging

Bowery & Bash uses SMS/MMS messaging through Zoom Phone to communicate with clients and prospective clients who have explicitly opted in to receive text communications from our team.

Purpose: We use text messaging to respond to rental inquiries, follow up on proposals, confirm event logistics, send delivery reminders, and provide event-day customer service. Messages are sent directly by Bowery & Bash team members.

Message frequency: Varies based on your active inquiry or event — typically 2–8 messages per engagement.

Message and data rates may apply.

Opt-out: Reply STOP at any time to stop receiving messages from us.

Help: Reply HELP or email hello@boweryandbash.com for assistance.

Third-party sharing: Mobile opt-in data and consent will never be shared with any third party for marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties


How We Share Your Information

We do not sell or rent your personal information. We do not share your data with third parties for marketing purposes. Information may be shared only in the following limited circumstances:

  • Service providers — vendors who support our business operations (e.g., CRM platforms, logistics tools) under confidentiality obligations
  • Legal requirements — when required by law, court order, or to protect our legal rights
  • Business transfers — in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. SMS consent records are retained for a minimum of four years in accordance with carrier compliance requirements.


Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt out of SMS communications at any time by replying STOP
  • Withdraw consent for any communication at any time

To exercise any of these rights, please contact us at hello@boweryandbash.com. We will respond within a reasonable timeframe.


Website & Cookies

Our website may use cookies and standard analytics tools (such as Google Analytics) to understand how visitors interact with our site. This data is used in aggregate and is not used to identify individual users for marketing purposes. You may disable cookies through your browser settings at any time.


Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.


Children’s Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from individuals under the age of 18.


Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.


Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Bowery & Bash Email: hello@boweryandbash.com Website: boweryandbash.com