*hover over a topic to see the most asked questions and answers
- Discover — We begin by understanding your vision: your needs, venue, timing, and all key details.
- Proposal — You’ll receive a curated proposal outlining your final selections, delivery costs, and applicable fees.
- Confirmation — Proposals are valid for two weeks. A 50% deposit and signed contract secures your date and selections.
- Final Balance — The remaining balance is due two weeks before your event, once all final selections are confirmed.
- Confirm — We finalize all details and logistics for a seamless event.
- White Glove — Our team handles delivery and strike with care and precision.
- Share the Love — We value lasting relationships — stay in touch and celebrate with us again.
Absolutely — we’d love to show you around. We’re by appointment only, so reach out to schedule a visit.
You’re welcome to make swaps if necessary, pending availability, as long as it’s still within the minimum and your original order total. We’re unable to issue refunds, but you can swap items for other pieces. We do allow cancellations, but we require a 50% non-refundable deposit to reserve our pieces.
Referral Program: When you refer a new client who books with us, you choose your reward — a $150 spa day, a $150 dinner, or a $500 rental credit. Referrals totaling $50,000+ in bookings earn a $1,000 gift card. (New clients only.) See full program details.
Trade Program: Open to industry partners — event planners & designers, florists & production companies, wedding & venue coordinators, caterers & hospitality groups, film & set designers, and trade show & DMC companies. See full trade program details for tier benefits and how to apply.
Read our full Privacy Policy.
Pricing
Pricing for each item is listed on our website in the item description. Listed prices are single-day rates; multiple-day rentals cost more. We’re happy to talk through your event for accurate pricing, and we also have a Pricing Guide available.
Delivery costs depend on the amount of furniture rented, venue, timing, and other factors. Once we have your event details, we’ll provide a personalized quote.
Our order minimums are based on the location of the event. The minimum for local, Chicagoland (within 50 miles of Chicago) deliveries is $3,500. Please see the delivery map for all other minimums. Taxes are calculated by venue location and only apply to the product subtotal.
Proposals automatically expire 14 days after opening. Confirming before then secures pricing and a spot on our delivery calendar.
If another client becomes interested in items we’re holding for your date, you’ll have 48 hours’ first right of refusal to confirm your order or release the items.
Orders received within 14 days of the event date are subject to a 10% Rush Service Fee; within 7 days, a 20% Rush Service Fee. These orders require full payment by credit card — ACH is not available during the rush period.
Policies
A 50% deposit is required to reserve your order and is non-refundable if you cancel. If you cancel more than 2 weeks before your event, you forfeit the deposit. If you cancel within 2 weeks of your event, the full order total is due — your deposit is applied toward that total, not charged in addition to it. We do not offer rescheduling.
Changes to your order (items, quantities, timing, or location) can be made up to 7 days before your Rental Window, pending availability. Changes cannot reduce your original order total by more than 10%. We’re unable to issue refunds on individual pieces, but you’re welcome to swap them within these limits.
Our protection plan covers general wear and cleaning of our inventory. If furniture is returned in un-rentable condition or damaged beyond repair, you’ll be responsible for the repair or replacement cost.
The protection plan is a mandatory, non-refundable 10% fee that covers reasonable wear and overall maintenance of our furniture.
All events using our pieces outside must have a rain plan on file, confirmed with your account executive prior to the event. The rain plan must include a tent with walls and a floor, or an indoor space the furniture can be relocated to in case of inclement weather.
We deliver throughout the Midwest, with order minimums that scale by distance from Chicago:
- 0–50 miles — $3,500 minimum
- 50–150 miles — $5,000 minimum
- 151–300 miles — $6,500 minimum
- 300–500 miles — $8,000 minimum
- 500+ miles — custom quote
Reach out with your event location and we’ll confirm what applies to you.
Delivery costs depend on the amount of furniture rented, venue, timing, and other factors. Once we have your event details, we’ll provide a personalized quote.
For orders below our minimum, we offer a will-call option with a $750 minimum and a $50 will-call fee. Will-call pickups are available only to licensed businesses with a COI and signed will-call agreement, with a dedicated team of at least 2 members, a truck, and wrapping materials & blankets.
That’s considered a room flip. Let us know in advance so we can quote the cost of our team returning to move the furniture — otherwise, let us know your plan for moving it yourself.
Additional fees may apply for exact-time delivery, delivery changes, difficult access, stairs, long carries, grass, or fuel surcharges.
We can absolutely help with design creations. Share your inspiration, color palette, or vibe with one of our reps, and we’ll create mockups for you to review and select from.
We can also put together simplistic floorplans if you provide the venue floorplan and dimensions. Floorplans aren’t our specialty, so please treat them as a guide rather than an exact replication — it’s ultimately your responsibility to confirm items will fit.
Yes! A variety of items can be customized — these are highlighted under our “Custom” tab and labeled accordingly. Reach out to us for specifics.
We do! Please reach out to us for additional information.
Yes! You can find these linked under each product, or reach out to us and we’re happy to share the full folder with you.