FREQUENTLY ASKED QUESTIONS
Discover
We begin by understanding your vision—discussing your needs, venue, timing, and all key details.
Proposal
You’ll receive a curated proposal outlining your final selections, along with delivery costs and applicable fees.
Confirmation
Proposals are valid for two weeks. To secure your date and selections, a 50% deposit is required.
Final Balance
The remaining balance is due two weeks prior to your event, once all final selections are confirmed.
Confirm
We finalize all details and logistics to ensure everything is perfectly aligned for your event.
White Glove
Our team handles delivery and strike services with care and precision, ensuring a seamless experience.
Share the Love
We value lasting relationships—stay in touch and continue to celebrate with us.
Bowery & Bash has a $3000 product minimum during non-peak season & a $3500 product minimum during peak season (April 1 – Nov 1). This does not include applicable taxes, our protection plan and transportation costs.
Our delivery costs are calculated based on the amount of furniture being rented, venue, timing and other factors. Once we have all of the details, we will get a personalized quote for your event. Please reach out to us for more information.
Your proposal will automatically expire 2 weeks after it is created. In the event that another client becomes interested in the items we’re holding for your date, you will have first right of refusal. You’ll have 48 hours to confirm your order or release the items. Finally, all orders confirmed within 14 days of the event date will be subject to a 10% Rush Service Fee.
We allow will-call pickups for licensed businesses with a COI & signed will-call agreement only. They must have a dedicated team, truck, wrapping materials, blankets & an extra set of hands.
If you would like to move the furniture during the event to another space, this is considered a room flip. Please let us know if this is the case so that we can quote the cost to have our team come back to move the furniture. Otherwise, we ask you to let us know your plan for moving the furniture.
We do not offer to-scale floor planning services. We are happy to recommend pieces and create a design board, but it is ultimately up to your team to decide what will fit best in your space. All of our dimensions are included in the description of each item on our website.
We require a 50% non-refundable deposit reserve our pieces. If an event has to be cancelled due to the Covid19 pandemic, we will allow you to reschedule your event, pending availability, at no extra charge.
You are welcome to make swaps if necessary, pending availability, as long as it is still within the minimum and your original order total. We are unable to issue refunds for specific pieces, but you can swap them for other items.

Our protection plan covers general wear and cleaning of our inventory. If the furniture is returned in un-rentable condition or damaged beyond repair you will be responsible for the repair or replacement cost.
Keeping our inventory in amazing shape is a top priority at Bowery & Bash. The protection plan is a mandatory 10% non-refundable deposit. This covers reasonable wear and overall maintenance of our furniture.
All events that plan to use our pieces outside must have a rain plan on file. This will be communicated between you and our Account Executive prior to your event.
While we do appreciate the love, we do not offer commission discounts for vendor referrals.
We’re happy to extend a 10% discount for current and former members of the U.S. military and non-for-profit companies
As of 2026, Illinois has introduced a new sales and use taxes for all orders in the state, with rates varying by event location’s county. Additionally, the personal lease tax for Chicago orders has increased from 11% to 15%
We are happy to put together 2 complimentary design boards for your event. Extra revisions are subject to an additional cost.
Absolutely, we would be happy to show you around! We are by appointment only, so please reach out to get a visit scheduled within our office hours, Monday – Friday 10am-3pm.
Terms & Conditions
These Terms & Conditions (“Terms”) are agreed to by Bowery & Bash, Inc. (“B&B”) and the client (“Client”) identified in the applicable proposal (“Proposal”).
1. Overview
These Terms govern the rental of furniture and related items (“Rental Items”) for the Client’s event (“Event”) during the agreed rental period (“Rental Window”).
If there is any conflict between these Terms and the Proposal, these Terms control.
2. Booking & Payment
Order Confirmation
To confirm an order:
Client must approve the Proposal
Client must pay a non-refundable 50% retainer within 14 days
The retainer:
Reserves inventory
Covers lost rental opportunities
Is non-refundable except where stated
Items are not reserved until both approval and payment are received.
Final Payment
Remaining balance is charged 2 weeks before the Rental Window
If unpaid, B&B may cancel services and retain full payment as damages
Payment Method
All payments are made by credit card
Client authorizes automatic charges for:
Rentals
Delivery
Damage waiver
Taxes
Damages or replacement fees
3. Order Changes
Changes (items, quantities, timing, location) are allowed:
Up to 3 days before the Rental Window
Limitations:
Cannot reduce total order value by more than 10%
Availability of changes is not guaranteed
4. Cancellations
All payments made are non-refundable
Late cancellations (timing TBD in contract) may result in full order total charged
5. Event Location Requirements
Client must:
Provide accurate site details (stairs, elevators, access, etc.)
Ensure location is safe and accessible
If conditions are unsuitable, B&B may:
Leave items at entry point
Charge additional fees
Cancel the order (no refund)
6. Rental Item Use & Responsibility
Ownership
All Rental Items remain the property of B&B.
Condition
Items are accepted as delivered unless reported immediately
Remedies are limited to replacement or refund of that item only
Use
Items must be used only for intended purposes
Moving items after placement is at Client’s risk
Responsibility
Client is responsible for:
Damage, theft, or loss
Safe transport (if picking up)
7. Outdoor Use
If using items outdoors:
A weather backup plan is required (3 days prior)
Must include full protection (e.g., tent with walls)
B&B may refuse delivery if:
Backup plan is inadequate
Weather risk is high (≥50%)
8. Overnight Restrictions
Items cannot be left outdoors overnight
Early pickup may be required (additional fees apply)
9. Delivery & Pickup
Site Conditions
B&B may refuse service if conditions are unsafe or non-compliant.
Late Access Fees
$125/hour if:
Site is not accessible
Items are not ready for pickup
Late Returns
Charged full rental rate per item
Union Venues
Client is responsible for:
Coordination
Union labor costs
Related delays/damages
10. Missing Items
Charged 400% of rental price per missing item
5-day grace period before automatic charge
11. Damages
Damage Waiver
Applies to normal wear and tear.
Additional Charges
Client may be charged for:
Repairs (third-party cost)
Full replacement (if beyond repair)
Additional Notes
Entire sets may be charged if one item is damaged
Decals or residue may result in fees
Strong odors (e.g., smoke) may result in replacement fees
12. Conduct
Abusive, unsafe, or disruptive behavior by Client or guests will not be tolerated.
13. Marketing & Image Use
B&B may use event photos/videos for:
Website
Social media
Marketing
Client grants:
Rights to use likeness
Rights to use company name/logo
14. Liability
B&B is not liable for damages, injuries, or losses except in cases of gross negligence
Maximum liability is limited to the total amount paid
Client agrees to indemnify B&B against claims related to:
The Event
Rental Items
Services provided
15. Force Majeure
Covers events beyond control (e.g., weather, disasters, government actions).
If B&B cannot perform:
Services may be canceled
Payments may be refunded (if applicable)
16. General Terms
Illinois law governs this agreement
Disputes require mediation before litigation
Agreement may only be modified in writing
Invalid clauses do not void the full agreement
Raving fans are our favorite fans – and nothing delights us more than a client referral. When you share the love, we’ll gladly share our gratitude.
Share the love – and we’ll share a perk
If you send a new client our way, we’ll send a little love back to you. Because let’s be honest — good taste should always be rewarded.
Pick Your Perk
You know what you love better than we do. Choose what feels best:
- A Spa Day ($150) – Reset, recharge, repeat.
- Dinner at Your Favorite Spot ($150) – That place you’ve been eyeing? Yes, that one.
- Rental Credit ($500) – Because we can’t wait to work together again!
How It Works (The Fine-ish Print)
- Send a new client our way. Make an intro or just make sure they drop your name.
- They book with us. The event happens.
- We send you a link to choose your gift.
- You treat yourself. (Yes, it’s that simple.)
- Do it again anytime — there’s no cap on good vibes.
Note: As much as we love our returning clients, this one’s just for fresh faces.
For the Overachievers
Got serious connections? If your referrals bring in $50,000+ in bookings, we’ll send you a $1,000 gift card to any company you choose. (Luxury tastes encouraged.)
